Returns

  • Returns for new, unused products are accepted within 30 days of purchase.
  • Original packaging and tags must be attached.
  • Full refund available (excluding original shipping costs).
  • Processing time: Up to 10 business days after receipt (excluding weekends).
START YOUR RETURN
  1. Start your return process by pressing on the blue button above. You will have the choice to use a prepaid $9.99 shipping label for qualified items which will be deducted from your total return amount, or pay for your own label with your carrier of choice. Field supplies such as goals, rebounders, balls, creases, and nets are not eligible for a return shipping label from Lax.com.
  2. Pack the item(s) securely in the original product packaging, if possible. Include your proof of purchase.
  3. Print and attach your prepaid label to the exterior of the box and take it to your local UPS drop off location. If you choose to purchase your own label you will need to drop it at their nearest drop off location.

HELMETS, CUSTOM STRINGING & FINAL SALE

  • Custom items, like stringing, can not be returned.
  • We won't ship a custom job until it passes our quality control standards of our head stringer.
  • Cascade helmets have a $35 restocking fee, if returned, that is enforced by Cascade.
  • Warrior custom helmets are a final sale, and can not be returned.
  • Returns are not accepted on-field equipment such as nets, backstops, goals, bouncebacks.
  • All items purchased in Team Stores are custom, and they are a final sale.

SHOE/CLEAT RETURN POLICY

  • Shoes and cleats must be returned in their original packaging (i.e Nike/New Balance branded box) for re-sale purposes.
  • The branded shoe box must be placed in another box to prevent damage to the branded shoe box being returned to Lax.com.
  • Do not tape the branded shoe box closed or adhere shipping labels to the original branded shoe box.
  • If the original branded shoe box is returned to Lax.com in non-resellable condition, a e-gift card will be issued, not a refund.
  • If shoes are worn in any manner, on turf, or grass they are not acceptable as a return.
  • Cleats/Shoes/Turfs must be received back to Lax.com, in the same condition that you received them in. If they are not, then a refund will not be issued.
  • They must not have scuffs, dirt, or turf on the bottoms of the shoes. If they do, they are in non-resellable condition and we cannot accept the return, and the shoes will be returned to you.

Q-COLLAR RETURN POLICY

Experience the Q-Collar for 30 days. If you’re not completely satisfied with your purchase, you will receive a full refund upon receipt of your returned order, as long as the product is not damaged or misshapen and is returned in its original packaging and with accessories. Return shipping and handling are included. Please contact customerservice@q30.com to initiate your return.

EXCHANGE POLICY

  • LAX.com does not offer direct exchanges.
  • Please follow the return process for your items and place a new order for the desired products.